In addition to fast and easy live chat, CasinoEuron can also be reached by email and phone. The telephone service works so that customers of the site can leave a call request. A call request is usually answered within 15 to 60 minutes. For emails, the response time range is 30 to 60 minutes. All service channels naturally operate in English.

You can contact customer service by clicking the Help link at the top right of the CasinoEuro website (next to the small question mark icon). There is also a wealth of help material on the site to help you resolve your issue before you contact us. In addition to the FAQ section, you should at least check out the blog and the responsible gaming section. There is also information in the terms of use that can help in many problem situations. Of course, you can also find related instructions and game rules in the game programs themselves.

CasinoEuro live chat

CasinoEuro’s live chat is by far the fastest of the support channels the casino offers. As stated, the average answer is already half a minute. In busy times, it may take a little longer to get an answer, but as a rule, it’s a very quick way to get a customer service packet. If the support team member at the end of the chat is unable to answer your question immediately, the problem will be referred to specialists. In this case, the problem can be resolved, for example, via e-mail. However, most customer service representatives are very knowledgeable, so it is very likely that the problem will be solved in one go.

A particularly handy feature of Livechat is the ability to send attachments – so you don’t have to switch to an email program to send screenshots, for example. Support is available via chat every day of the week from 9 am to 1 am, so CasinoEuro’s customer service is one of the best on the market in terms of opening hours.

CasinoEuro email and phone service

Email CasinoEuro’s language support via [email protected] . Even most e-mail inquiries receive an answer in less than an hour, so again, most competing casinos are left behind: talking about days is quite common in terms of response time. E-mail is ideal for asking slightly longer questions and, for example, when you want to keep a written copy of your communication with customer service. Of course, email also works during times when chat is not available.

You don’t have to rely on plain text for CasinoEuro’s transactions, as customer support can also be reached by phone if you wish. This works by submitting a call request. A traditional voice call is a good option if writing the problem in written form feels awkward. More and more online casinos have left the telephone service out of their support channels to minimize costs, so in this sense, CasinoEuro deserves warm thanks.

CasinoEuro FAQ

Everyone who has ever worked in customer service knows that certain questions tend to recur from one customer contact to another. The answers to these frequently asked questions can be found in the FAQ section of CasinoEuro – you can find them by clicking on the Help link at the top right. You may want to read this section before using chat, email, or callback, as this section addresses issues very comprehensively.

There are eight actual topics in the FAQ section: Privacy and GDPR, Account Opening and log in, Account and Authentication, Depositing and Withdrawal, Casino, Betting, Technical Issues, and Responsible Gaming. The section is clear to navigate and the answers are clearly written and well structured. At the end of each answer is the question ”Was this helpful?” – By answering in the affirmative or negative, players can help CasinoEuro to improve the FAQ section.