CasinoEuro customer service
Without proper customer service, the online casino (CasinoEuro) will not be able to operate successfully for a long time – players will change the landscape effortlessly if customer service cannot be contacted in the event of a problem. At CasinoEuro, customer service staff do not have a silent school, as the average response time through a live chat is 30 seconds. The Betsson Group’s expertise and resources are also useful in this area.
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CasinoEuro customer service
In addition to fast and easy live chat, CasinoEuron can also be reached by email and phone. The telephone service works so that customers of the site can leave a call request. A call request is usually answered within 15 to 60 minutes. For emails, the response time range is 30 to 60 minutes. All service channels naturally operate in English.
CasinoEuro live chat
CasinoEuro’s live chat is by far the fastest of the support channels the casino offers. As stated, the average answer is already half a minute. In busy times, it may take a little longer to get an answer, but as a rule, it’s a very quick way to get a customer service packet. If the support team member at the end of the chat is unable to answer your question immediately, the problem will be referred to specialists. In this case, the problem can be resolved, for example, via e-mail. However, most customer service representatives are very knowledgeable, so it is very likely that the problem will be solved in one go.
A particularly handy feature of Livechat is the ability to send attachments – so you don’t have to switch to an email program to send screenshots, for example. Support is available via chat every day of the week from 9 am to 1 am, so CasinoEuro’s customer service is one of the best on the market in terms of opening hours.
CasinoEuro email and phone service
Email CasinoEuro’s language support via [email protected] . Even most e-mail inquiries receive an answer in less than an hour, so again, most competing casinos are left behind: talking about days is quite common in terms of response time. E-mail is ideal for asking slightly longer questions and, for example, when you want to keep a written copy of your communication with customer service. Of course, email also works during times when chat is not available.
You don’t have to rely on plain text for CasinoEuro’s transactions, as customer support can also be reached by phone if you wish. This works by submitting a call request. A traditional voice call is a good option if writing the problem in written form feels awkward. More and more online casinos have left the telephone service out of their support channels to minimize costs, so in this sense, CasinoEuro deserves warm thanks.
Everyone who has ever worked in customer service knows that certain questions tend to recur from one customer contact to another. The answers to these frequently asked questions can be found in the FAQ section of CasinoEuro – you can find them by clicking on the Help link at the top right. You may want to read this section before using chat, email, or callback, as this section addresses issues very comprehensively.
There are eight actual topics in the FAQ section: Privacy and GDPR, Account Opening and log in, Account and Authentication, Depositing and Withdrawal, Casino, Betting, Technical Issues, and Responsible Gaming. The section is clear to navigate and the answers are clearly written and well structured. At the end of each answer is the question ”Was this helpful?” – By answering in the affirmative or negative, players can help CasinoEuro to improve the FAQ section.
Closing an account - this is how it works
Sometimes, for one reason or another, you get enough of it. There may be concerns about the use of money and time, in some cases outright problem gambling. CasinoEuro takes the principles of responsible gaming seriously, and that’s why closing a gaming account is effortless – all you have to do is contact customer service.
You can also ban a game account for a certain period of time. Closing periods of 24 hours, 7 days and 1, 3 and 6 months are available. These prohibitions can be easily imposed using the site’s own tool, ie no separate contact with customer service is required. The ban can be set in the ”Responsible Gaming” section under ”Pause”. Once a game ban is set and in effect, it will not be possible to undo it during the selected period. Closure periods other than those mentioned above are also possible; you must contact CasinoEuro Customer Service for this purpose.
CasinoEuro responsible gaming
Responsible gaming is much more than the ability to close a game account or set a temporary lockout period for your account. For safety reasons, players can choose a daily, weekly or monthly deposit limit. The casino has automatic gaming tracking: after a 60-minute game session, players are reminded of the duration of the session by a pop-up window from which the session can be terminated immediately.
CasinoEuro has an easy self-assessment test to find out if you may have exceeded or already exceeded the limits of problem gambling. CasinoEuro’s Responsible Gaming website provides contact information for, for example, Gaming, a free support service that specializes in helping problem gamblers. Frequently asked questions also have their own topic area for responsible gaming issues, and customer service representatives are, of course, ready to help with problems in the topic.
Withdrawing winnings from CasinoEuro has been made effortless. Prior to the first withdrawal, it is standard industry practice to confirm your gaming account – the casino must be sure of your identity. Once you have sent a couple of copies of the required documents, most withdrawals will be processed automatically.
Once the winnings have been processed, you will receive a message here. After processing, it is possible to withdraw the winnings even immediately, depending on the payment instrument used. Withdrawals should generally be made using the payment method you used to make the deposit. Different payment instruments are subject to different limits on the minimum and maximum amount to be withdrawn. At CasinoEuro, players can use Visa, Neteller, Skrill, bank transfer, and Trustly to make withdrawals.
CasinoEuro has a very active approach to the development of its casino and services – something is always going on. You can stay on top of the casino news by following CasinoEuro’s blog, which tells you not only about new games but also a lot of other information related to casino gaming in general. On the blog, you will find, for example, game strategies and reviews, celebrity guests, and, of course, tips for games.